Operational Systems
Operational diagnostics, workflow redesign, operating playbooks, SOPs, implementation, change adoption, and process documentation.
PROFESSIONAL RESUME
Giovanni O. Bennett
Operational Systems Consultant | Project and Technology Leader | Litigation Visual Strategist
Senior operational systems consultant and project leader with 20+ years of experience turning operational friction into systems that scale. His career spans litigation support and trial presentation, IT infrastructure leadership, digital asset governance, creative operations, international sales operations, and real estate portfolio operations. The common thread is practical systems thinking across people, process, technology, information, and decisions.
Download Resume PDF →Selected Capabilities
Project & Technology Leadership
Program and project leadership, IT infrastructure and systems implementation, CRM workflow design and migration, vendor coordination, and distributed-team leadership.
Information & Governance
Data governance, digital asset management, quality control, risk mitigation, documentation, and continuity planning.
Litigation Presentation
Trial presentation and visual litigation strategy, complex evidence communication, multimedia production oversight, and courtroom presentation systems.
Selected Evidence of Experience
International Operations & CRM
Managed 116 active international dealer and reseller accounts, supported $760K+ in revenue in one quarter, and redesigned CRM workflows that improved processing speed and delivery accuracy by approximately 30%.
Technology Leadership
Led a 12-member IT support and operations team across the United States and Peru in an environment supporting more than 200 staff, reducing system downtime by approximately 40% and annual software licensing costs by approximately 60%.
Digital Asset Governance
Directed the centralized migration of a 250,000+ title scholarly digital library with redundancy, automated backup, security policy, and international vendor coordination.
National Litigation Support
Helped design and launch a national graphics, video, and imaging support division, reducing production and logistics costs by more than 40% per case and personnel deployment by 70% through remote support infrastructure.